From a variety of backgrounds we share a passion for service, customer experience and making a difference to your business in China and Hong Kong.

From a variety of backgrounds we share a passion for service, customer experience and making a difference to your business in China and Hong Kong.

The Right People

The most important asset of any business is not its people – it’s the right people. This is especially true for a company like ours: we are a people-business within a people-industry.

When hiring we look for the two most important qualities: passion and intelligence. Without passionate and intelligent people, our business, work and results will only ever be good (and we demand great).

Our experienced team comes from backgrounds as varied as hotels, retail, F&B operations, marketing & consumer research, management consulting, training, media, PR and customer service.

Together we share a fundamental awareness of the need to listen to customers and then to motivate, train and engage with your staff to give the customer what they want.

We have an even Chinese / international split which gives us the perfect mix of local and global experience and know-how. It also provides a stimulating and dynamic working environment.

Join the team

If you like the sound of what we do then get in touch. Whether we’re currently hiring or not, we always like to meet new specialists who share our passion.
For career opportunities either give us a call or email us. We’re looking forward to hearing from you.

Current opportunities

We currently have openings in the following areas in Shanghai and Hong Kong; please contact us directly if you’re interested:

Sales Team

We are looking for confident and passionate individuals to join our team. Can you create opportunities by picking up the phone, making calls and securing meetings with potential new clients? If you speak fluent Chinese please email or call us now!

Trainers (Full-time or Part-time)

Do you have a passion for training and a desire to share your practical retail, hospitality or customer service experience with our clients’ teams? If you speak fluent Chinese and / or English please email or call us now!